Shipping policy
Shipping Policy
Last updated: July 15, 2026
Every Xcutlery knife ships from one of our two warehouses — Memphis, Tennessee (United States) and Melbourne, Victoria (Australia) — so your order always travels the shortest possible distance to your door.
Shipping Rates
| Destination | Cost | Ships From |
|---|---|---|
| United States | FREE | Memphis, TN |
| Australia | FREE | Melbourne, VIC |
| Rest of World | Calculated at checkout | Memphis, TN |
Processing Times
In-stock items: Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends are processed the next business day.
Pre-Orders & Made-to-Order Knives
Because every Xcutlery blade is genuinely hand-forged one at a time, some models sell out. When a knife is out of stock, we offer it for pre-order — your order goes straight to the forge, and we hand-forge your knife from scratch.
- Made-to-order knives take up to 2–3 weeks to forge, finish, and quality-check before shipping.
- Pre-order status and estimated forge time are shown on the product page before you buy.
- You will receive an email as soon as your knife ships, with tracking included.
- Pre-orders can be cancelled for a full refund at any time before the knife ships.
We believe a knife forged for you is worth the wait — you're not buying warehouse stock, you're buying a blade made because you ordered it.
Estimated Delivery Times
After dispatch, typical transit times are:
| Destination | Transit Time |
|---|---|
| United States | 3–7 business days |
| Australia | 3–7 business days |
| Rest of World | 7–21 business days |
Transit times are estimates provided by carriers and are not guaranteed. Delays caused by carriers, customs, weather, or peak seasons are outside our control.
Order Tracking
Every order ships with tracking. You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched. If you haven't received tracking within the stated processing time (or forge time for pre-orders), contact us and we'll check on it right away.
Customs, Duties & Import Taxes (International Orders)
International orders (outside the US and Australia) may be subject to customs duties, import taxes, or handling fees charged by your country. These charges are the customer's responsibility and are not included in our prices or shipping fees. Please also confirm that kitchen cutlery can be lawfully imported into your country before ordering — refused or seized shipments are not eligible for shipping refunds.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. If you notice an address error, email us immediately — we can update the address any time before the order ships.
Lost, Delayed & Damaged Shipments
- Damaged on arrival: Contact us within 48 hours of delivery with photos of the item and packaging — we'll send a replacement or full refund (see our Return & Refund Policy).
- Lost in transit: If tracking shows no movement for 7+ business days (US/AU) or 15+ business days (international), contact us and we'll open a carrier investigation and make it right.
- Marked delivered but not received: Check with household members and neighbors first, then contact us within 7 days and we'll help resolve it.
Contact Us
Questions about shipping, tracking, or pre-orders:
United States & International Email: sales@xcutlery.com Phone: +1 (901) 689-8608
Australia Email: sales@xcutlery.com.au Phone: +61 422 327 416
We respond to all inquiries within 1 business day.